Manage high volume of inbound calls, emails, and live chats while providing timely and accurate responses. Handle customer inquiries about product availability, sizes, and styles. Provide detailed product information to guide customers toward purchasing decisions. Identify and assess customer needs to deliver effective solutions and ensure satisfaction. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Generate regular reports on customer feedback, common inquiries, and service trends.
Customer Interaction Customer Satisfaction Problem Solving Reporting
Proven experience in customer service, preferably in retail or footwear. Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and practices. Problem-solving attitude with a focus on customer satisfaction. High school diploma or equivalent; a bachelor’s degree is a plus.